Skip to content
haylo.

Coming soon

Join the Haylo waitlist

Haylo is launching in the US, UK, Canada and Australia. Be the first to know when it's ready.

We'll text you once, with the download link, when Haylo launches. Msg & data rates may apply. Reply STOP to opt out.

We'll only use your details to tell you about Haylo's launch, and you can unsubscribe at any time. See our Privacy Policy.

Support

How can we help?

Real people read every message. Tell us what's going on, and include the email address you use with Haylo so we can find your account.

Need urgent help?

Haylo support can't help with medical emergencies. If you have severe or sudden pain, very heavy bleeding, fainting or a high fever, call 911 (US and Canada), 999 (UK) or 000 (Australia). For emotional support, call or text 988 (US and Canada), call Samaritans on 116 123 (UK and Ireland) or Lifeline on 13 11 14 (Australia).

Common questions

I didn't get my sign-in code

Codes can take a minute to arrive. Check your spam or promotions folder, and make sure the email address is spelled correctly. You can request a new code from the sign-in screen. If it still doesn't arrive, email us from that address.

How do I cancel or change my subscription?

Subscriptions are managed by your app store. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions. Deleting the app doesn't cancel a subscription.

I bought Haylo but don't have access

Open your profile in Haylo and tap Restore purchases, making sure you're signed in to the same App Store or Google Play account you bought with. If that doesn't work, email us with the date of purchase.

Can I get a refund?

Refunds for App Store and Google Play purchases are handled by Apple and Google. You can request one at reportaproblem.apple.com or through your Google Play order history.

How do I export my data?

Open your profile in Haylo, go to Privacy & data, and tap Export all data. You'll get a file you can save or share. You can also export your doctor report as a PDF from the Report tab.

How do I share my report with my doctor?

Open the Report tab, choose a date range and tap Export PDF. Your phone's share sheet opens, so you can email, message, save or print it. Haylo never sends your report anywhere by itself.

Can I use Haylo on more than one device?

Yes. Sign in with the same account on each device and your entries will be there.

How do I turn on app lock or change reminders?

Open your profile in Haylo. You'll find app lock (Face ID, fingerprint or passcode) and your reminder times under Preferences.

Billing terms, free trials and cancellation are explained in our Terms of Use.