Delete your Haylo account
You can delete your account and everything you've logged at any time. Want a copy first? Use Export all data in the app before you delete.
Cancel your subscription first
Deleting your account doesn't cancel a subscription, and deleting the app doesn't delete your account. Cancel in your App Store or Google Play settings (here's how), then delete your account.
In the app
Your account is deleted straight away.
By email
Can't open the app? Email privacy@haylolife.com from the address you use with Haylo, with the subject “Delete my Haylo account”.
We'll confirm the request comes from you, then delete your account within 30 days and let you know when it's done.
What gets deleted
- Your account and sign-in details
- Your profile and setup answers
- All check-ins, flare logs, symptoms, notes and period days
- Medications, comfort-ritual history and custom items
- Reminders and app settings
Deletion is permanent and can't be undone.
What we keep, and why
- Purchase and subscription records
- Apple, Google and our subscription provider keep these as tax and accounting laws require.
- Encrypted backups
- Copies are overwritten within 30 days of deletion from our live systems.
- Analytics events
- These contain no health information and aren't linked to your account, so they can't be traced back to you.
- Emails you've sent us
- Kept for up to 2 years for support records, unless you ask us to delete them too.
Only want to remove some data? You can delete individual entries in the app, or email us to delete specific information without closing your account. See our Privacy Policy for all of your rights.